The ‘Urban WASH' project was implemented in George and Chawama compounds in Lusaka between July 2013 and June 2017 by Oxfam and Village Water Zambia. The project aimed to improve provision and sustainable management of WASH services by engaging citizens to hold duty bearers and service providers to account. Oxfam collaborated with local institutions on an array of activities, engaging stakeholders to create a conducive environment for service provision and improving capacities and practices. This Effectiveness Review evaluates the success of this project to increase the sustainability of water and sanitation systems and services. Using a quasi-experimental evaluation design, we assessed impact among households in the intervention communities and in a comparison community. We combined the household-level quantitative assessment with analysis of community-level qualitative Key Informant Interviews, carried out with relevant institutional representatives. Find out more by reading the full report now.