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    Working in Marks and Spencer's Food and Footwear Supply Chains

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    Author(s)
    Wilshaw, Rachel
    Fowler, Penny
    Wallace, Beck
    Publication date
    2021-01-14
    Subject
    Food and livelihoods
    Inequality
    Private sector
    Rights
    Trade
    Keywords
    Workers' rights
    Labour rights
    Food
    Footwear
    Supply chains
    Marks & Spencer
    Country
    India
    United Kingdom
    
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    Publisher(s)
    Oxfam
    Document type
    Research report
    Description

    M&S asked Oxfam to identify human rights and worker wellbeing issues in their supply chains as part of a collaborative research project. Oxfam interviewed 390 workers across food manufacturing sites in the UK and footwear factories in India over a six-month period. The investigation focused on gender equality, worker voice and in-work poverty.

    The research revealed a range of concerns among workers, as well as examples of good practice on which the company can build. The nature of a deep-dive qualitative study and the need to protect workers’ anonymity mean that the findings are based on workers’ testimony and are not necessarily generalizable across or beyond the sites where the interviews were held. Nonetheless, the interviews provided valuable insights into the perspectives of a large sample of workers and managers in M&S supply chains, with important and consistent themes emerging: 

    •    a lack of effective worker voice; 
    •    concerns about speaking out; 
    •    inadequate sick pay; 
    •    the need for more transparent or fairer job progression processes; and 
    •    difficulty in meeting living costs in some instances.

    M&S has reflected on the research findings and demonstrated a commitment to continuously improving and adopting good supply chain standards. They have shown an interest in driving wider sectoral change.

    Pages
    51
    DOI
    10.21201/2021.7192
    ISBN
    978-1-78748-719
    URI
    http://hdl.handle.net/10546/621145
    Additional Links
    http://policy-practice.oxfam.org.uk/publications/working-in-marks-and-spencers-food-and-footwear-supply-chains-621145
    ae974a485f413a2113503eed53cd6c53
    10.21201/2021.7192
    Scopus Count
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