The M-Score: Mobile phone scorecards improve public service quality and control corruption in Quang Tri province, Vietnam
Author(s)Huong, Nguyen Thu
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Document typeCase study
Public administration services in Vietnam are often slow and inefficient. In Quang Tri province, Oxfam developed an innovative mobile phone scorecard tool: the M-Score. This tool enables citizens to score the performance of public administration services via mobile phone and ensures their feedback is recorded and responded to.
There have been encouraging results. One inspiring result is the decreased number of reported bribery cases and a plan to improve the quality of public services in the 2016 Resolution of the People’s Council of Quang Tri.