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dc.contributor.authorJacobs, Alex*
dc.contributor.authorWilford, Robyn*
dc.contributor.editorEade, Deborahen
dc.date.accessioned2011-05-24T10:04:44Zen
dc.date.available2011-05-24T10:04:44Zen
dc.date.issued2010-09-01en
dc.identifier.issn0961-4524en
dc.identifier.doi10.1080/09614524.2010.508113en
dc.identifier.urihttp://hdl.handle.net/10546/131141en
dc.descriptionThis article reports on a research project intended to develop systematic ways of managing downward accountability in an international NGO. Innovative tools were developed and trialled in six countries. The tools comprised a framework, defining downward accountability in practical terms, and three management processes. They were successfully used to (a) encourage staff to improve downward accountability in ways relevant to their context; (b) hear beneficiaries' assessments of the level of accountability achieved and the value of the NGO's work; and (c) generate quantified performance summaries for managers. Taken together, they form a coherent draft management system. Areas for further research are identified.en
dc.format.extent15en
dc.format.mimetypePDFen
dc.language.isoEnglishen
dc.publisherOxfam GBen
dc.publisherRoutledgeen
dc.relation.urlhttp://policy-practice.oxfam.org.uk/publications/listen-first-a-pilot-system-for-managing-downward-accountability-in-ngos-131141
dc.subjectApproach and methodology
dc.titleListen First: a pilot system for managing downward accountability in NGOsen
dc.typeJournal articleen
dc.identifier.eissn1364-9213en
dc.identifier.journalDevelopment in Practiceen
oxfam.signoff.statusFor public use – can be shared outside Oxfamen
oxfam.subject.keywordDevelopment methods
prism.number7en
prism.volume20en


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