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    Listen First: a pilot system for managing downward accountability in NGOs

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    Author(s)
    Jacobs, Alex
    Wilford, Robyn
    Editor(s)
    Eade, Deborah
    Publication date
    2010-09-01
    Subject
    Approach and methodology
    Keywords
    Development methods
    
    Metadata
    Show full item record
    Publisher(s)
    Oxfam GB
    Routledge
    Journal
    Development in Practice
    URI
    http://hdl.handle.net/10546/131141
    DOI
    10.1080/09614524.2010.508113
    Document type
    Journal article
    Language
    English
    Description
    This article reports on a research project intended to develop systematic ways of managing downward accountability in an international NGO. Innovative tools were developed and trialled in six countries. The tools comprised a framework, defining downward accountability in practical terms, and three management processes. They were successfully used to (a) encourage staff to improve downward accountability in ways relevant to their context; (b) hear beneficiaries' assessments of the level of accountability achieved and the value of the NGO's work; and (c) generate quantified performance summaries for managers. Taken together, they form a coherent draft management system. Areas for further research are identified.
    Pages
    15
    ISSN
    0961-4524
    EISSN
    1364-9213
    ae974a485f413a2113503eed53cd6c53
    10.1080/09614524.2010.508113
    Scopus Count
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