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The M-Score: Mobile phone scorecards improve public service quality and control corruption in Quang Tri province, Vietnam
Huong, Nguyen Thu
Huong, Nguyen Thu
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2016-10-31
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Case study
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7
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English case study
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Description
<p><span>Public administration services in Vietnam are often slow and inefficient. In Quang Tri province, Oxfam developed an innovative mobile phone scorecard tool: the M-Score. This tool enables citizens to score the performance of public administration services via mobile phone and ensures their feedback is recorded and responded to.</span></p>
<p><span>There have been encouraging results. One inspiring result is the decreased number of reported bribery cases and a plan to improve the quality of public services in the 2016 Resolution of the People’s Council of Quang Tri.</span></p>
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English